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How We Protect Your Information

When you open an account on situs alexistogel, your personal data and payment details stay secure under our privacy framework.

Data encrypted at rest and in transitPayment details never stored on devicesAccount verification done once, updated as needed
Explore the Lobby Read FAQ
situs alexistogel How We Protect Your Information
CONTACT US

How to Reach Our Privacy Team

Email Support Write to our privacy contact address and we'll respond within 24 hours on business days. Describe your data request, account issue or privacy concern.
Live Chat Chat with our team via the support widget in the account menu. Available 24/7 for account access questions, data subject requests and policy clarifications.
Account Dashboard Go to your account settings and select 'Privacy & Data'. You can view, download or request deletion of your profile details in one place.
HOW WE OPERATE

Data Security and Retention Standards

Encryption & Storage

Your passwords are hashed with industry-standard algorithms. Payment details like DANA, OVO, GoPay and QRIS account numbers are encrypted and never logged in plain text on our servers.

Session & Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your language and payment method preference. You can disable non-essential cookies in your browser settings at any time.

Account Verification

We verify your identity once during registration using your phone number and email. Withdrawals trigger re-verification to confirm the bank account or e-wallet receiving your funds.

Data Retention

Active account data is kept as long as your account exists. After closure, transaction records are retained for seven years for regulatory compliance; personal contact details are deleted after 90 days.

Third-Party Access

We share your data only with payment processors, anti-fraud vendors and legal authorities when required by law. We do not sell or rent your personal information to marketers.

Change Requests

You can update your name, email, phone number and payment method from your account settings. Contact support to amend identity details; we'll verify the change before confirming it.

Privacy Policy Questions Answered

We collect your full name, date of birth, email address, phone number and residential address during sign-up. We also record the device you use to log in, your IP address and browser type. Additional details like your preferred payment method and account language are added when you set them up.

After verification, we use your details to process deposits via DANA, OVO, GoPay and QRIS, confirm withdrawals to your registered bank account, send you important account alerts and support communications, detect suspicious activity, and comply with local regulatory requirements. We never use your data for marketing without your consent.

Yes. Payment credentials are encrypted during transmission and never stored on our servers. We integrate with authorised payment gateways in Indonesia that meet encryption standards. Your payment method is tokenised after the first transaction, so subsequent deposits don't expose your full account details.

You can download a copy of your account data—including profile details, deposit and withdrawal history, and game activity—from your account settings under 'Privacy & Data'. To delete your data, submit a request via live chat or email support. We'll process account closure within 7 business days.

Personal contact details like your name, email and phone number are deleted 90 days after closure. Transaction records and account history are retained for seven years to meet financial and anti-fraud regulations. You can request an earlier deletion of non-regulatory data by contacting support.

We use session cookies to keep you logged in and functional cookies for language and payment preferences. Analytics cookies track how you use the lobby—these are optional. Go to your browser settings or our cookie banner to disable non-essential cookies. Disabling them may affect lobby performance.

If ownership of situs alexistogel changes, your data privacy practices remain protected under this policy unless you agree to a revised one. You'll be notified via email at least 30 days before any material privacy change takes effect, and you can close your account before the change applies.

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